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• Understanding our theming framework

  Our themes and plugins make it easy to deliver a branded Zendesk Help Center to your customers in record time. Whether you ne...

• Previewing theme changes locally

  You can export a theme’s files from Guide and work on the files offline in your favorite editor. To avoid zipping and importi...

• Importing and exporting your theme

  Agents with Guide Manager privileges can import or export a zip archive of a Help Center theme, containing templates, JavaScr...

• Using Google fonts in your theme

  The following steps allow you to take advantage of the large range of custom fonts offered by Google. Navigate to fonts.goo...

• Increasing engagement with icons

  Instead of bloating our themes with extra font files containing icons that you may or may not use, we inline SVG icons which ...

• Using tabs to organize content

  Tabs are a navigation element that allow users to easily access different parts of a page, or even other parts of the Help Ce...

• Organizing knowledge base content

  You can organize your knowledge base content into categories and sections and manage the order of those categories and sectio...

• Creating and editing articles

  Guide managers can create new articles and edit all existing articles in the knowledge base. Agents who are not Guide manager...