Jess Bezos
Articles
Recent activity by Jess Bezos
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Moving and reordering sections and articles
As your Help Center grows, you may find that you need to move existing sections from one category to another, or move articles from one section to another. Moving a section to a different category ...
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Inserting and editing links in articles
Guide managers can create, edit, and remove links in any new or existing article in the knowledge base. Agents who are not Guide managers can create, edit, and remove links in articles where they h...
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Inserting videos in articles
You can insert videos in the body of your Help Center knowledge base articles, either through the article editor toolbar, or by embedding code in your article. Inserting videos from the article edi...
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Analyzing community activity
You can monitor activity data for your community using in the Reporting dashboard in Support. Statistics include the number of posts created, how many users have viewed posts, and the total number ...
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Customizing status icons for posts
The community features are wonderful, especially the post actions. However, what happens when the default actions aren’t exactly what you are looking for? Currently there is no way to add or modify...
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Searching and linking articles using the app
Agents can use the Knowledge Capture app in the Support agent interface to search for Help Center articles and preview them, without leaving the ticket. They can also add a link to the article dire...
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Analyzing your Answer Bot activity
Zendesk Explore features a pre-built dashboard to help you monitor your Answer Bot activity and article effectiveness. The dashboard can help you identify if Answer Bot is solving your support requ...
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Using Answer Bot with web forms
When a user submits a support request through a web form on your Help Center, Answer Bot can immediately suggest links to potentially relevant knowledge base articles. Understanding the end user ex...
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Setting up the GitHub integration
The GitHub integration enables you to develop and maintain a theme collaboratively in GitHub, then preview or publish it in Guide. To set up the integration, make sure your theme is stored in GitHu...
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Setting up hosted SSL
SSL (Secure Socket Layer) is an encryption protocol that ensures secure communications with your website. You must configure an SNI-based SSL certificate for a host-mapped domain using one of the t...
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