Tom Cook
Articles
Recent activity by Tom Cook
-
Disabling comments for an article
You can disable comments on individual articles as necessary. When you do so, the article indicates that it is closed for comments at the bottom of the article. To disable comments for an article ...
- 1 follower
- 0 comments
- 0 votes
-
Inserting images in articles
You can insert images in the body of your Help Center knowledge base articles. When you insert images, they are added as attachments to the article. Large images are automatically resized to fit th...
- 1 follower
- 0 comments
- 0 votes
-
Creating and editing articles
Guide managers can create new articles and edit all existing articles in the knowledge base. Agents who are not Guide managers can create and edit articles if they have management permissions. End-...
- 1 follower
- 0 comments
- 0 votes
-
Best practices for managing your community
When you first launch a community with Gather, we recommend that you follow some basic steps and enable certain features to help you to guide your users and make managing your community easier. Wri...
- 1 follower
- 0 comments
- 0 votes
-
Viewing community moderator activity
Guide managers can see all community activity in moderation activities. This is a view of all actions taken by community moderators, as well as any actions taken by the community itself. For exampl...
- 1 follower
- 0 comments
- 0 votes
-
Opening the Knowledge Capture app
Agents can open the Knowledge Capture app in the Support agent interface to perform the following actions: Search the Help Center without leaving the ticket Insert links to relevant Help Center ar...
- 1 follower
- 0 comments
- 0 votes
-
Creating articles with the app
On Guide Professional and Enterprise, agents can use the Knowledge Capture app in the Support agent interface to create new articles using pre-defined templates. If a template does not exist, agent...
- 1 follower
- 0 comments
- 0 votes
-
Understanding where you can use Answer Bot
Answer Bot functionality is available in a number of Zendesk products and integrations. This article is a guide to all the ways you can use Answer Bot, and where to find more information on adding ...
- 1 follower
- 0 comments
- 0 votes
-
Activating your Help Center
When you’re ready, you can activate your Help Center and make it live for end users. You must be a Zendesk Support administrator to enable Help Center. Guide Managers who are not Support administra...
- 1 follower
- 2 comments
- 0 votes
-
Enabling Google Analytics for your Help Center
You can use Google Analytics to track Help Center traffic. Enabling it involves getting the tracking ID from Google Analytics and then adding it to the Help Center. If you previously obtained the J...
- 1 follower
- 2 comments
- 0 votes